Why is my Wi-Fi not working?
There many things that cause a Wi-Fi connection to stop working. Below is a list of the steps in order of most common to remedy this problem.
- Wi-Fi is not enabled on device: Most modern laptops have a button that turns on and off the Wi-Fi on your computer as a security feature. Make sure your Wi-Fi is turned on by looking at any button or status light indicator. Usually, the light will be either blue or green when enabled.
- Verify the wireless connection is enabled: In Windows, make sure the connection is not disabled by clicking Start, typing network connection in the Search text box, and clicking the View network connections option. In the Network Connections window, if your wireless connection is listed, right-click it and select Enable. If you see “Disable,” the network connection is already enabled.
- Verify the SSID and security key are correct: If your wireless connections list shows multiple available wireless networks, make sure you are connecting to the right SSID (router name) and have entered the correct security key. If you are connecting to a neighbor’s router or are entering the wrong security key, the laptop can’t connect to the network.
Make sure the Internet is working: If you can connect to your Wi-Fi device, but your Internet is not working, the issue may be your Internet service and not your computer. Verify the Internet connection is working by making sure a different device, like another computer, smartphone, or tablet, can connect to the Internet. If the Internet works on another device, it is safe to assume that the issue is the computer. If the Internet is not working on any device, there may be a problem with the router, modem, or ISP (Internet service provider). Call the technical support team at the IITA Help Desk for help with troubleshooting issues with your Internet connection issues.